Effective Date: 01/01/2025
Vital AC Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.vitalacsolutions.com or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Service address
- Billing information
Non-Personal Information
- Browser type
- IP address
- Device information
- Website usage data (cookies and analytics)
2. How We Use Your Information
We use your information to:
- Provide HVAC services and schedule appointments
- Send service updates and notifications
- Process payments and invoices
- Respond to inquiries and customer support requests
- Improve our website and services
3. SMS / Text Messaging Privacy
If you opt in to receive SMS communications from Vital AC Solutions:
- You may receive messages related to appointments, service updates, billing, and promotions (if consented)
- Message frequency may vary
- Message and data rates may apply
SMS Consent Protection
Your SMS opt-in data and phone number will not be shared, sold, or rented to third parties for marketing purposes.
You can opt out at any time by replying:
STOP
For assistance, reply:
HELP
4. Sharing of Information
We do not sell or rent your personal information.
We may share information only with:
- Service providers (e.g., payment processors, CRM systems like ServiceTitan or Podium)
- Legal authorities if required by law
All third parties are required to maintain the confidentiality of your information.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Enhance functionality
You may disable cookies through your browser settings.
6. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Opt out of marketing communications at any time
To make a request, please contact us using the information below.
8. Third-Party Services
Our website and business operations may use third-party tools such as:
- ServiceTitan
- Podium
- Payment processors
These providers have their own privacy policies governing the use of your data.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Vital AC Solutions
www.vitalacsolutions.com
954-821-8640
info@vitalacsolutions.com
